Frequently Asked questions

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Q. How do you make an appointment?

For our uptown location please call the clinic’s main office at 212. 746.4180 and for our downtown location please call 212.746.7200 and ask to make an appointment.

Q. Where is the clinic located?

There are two convenient locations; one at 525 E. 68th Street, Baker F-24 at NewYork-Presbyterian Hospital and at 119 W. 24th Street in Chelsea. Click here for directions to the Bernbaum Clinic and Rogers Clinic.

Q. How long will it take to be scheduled for an initial appointment?

Generally one month, sometimes sooner, depending upon availability of appointment times for the physician and patient.

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Q. What do I need to qualify?

Eligibility, Insurance

Q. Do I need to have my medical records transferred to CSS before my first appointment?

No, but patients are welcome to do so if they can. The staff at CSS can assist a patient with transfer of medical records at their first appointment.

Q. What should I bring to my first appointment?

Be sure to bring your updated contact information and insurance card.

Q. Who will I meet with during my first visit?

Doctor, Social Worker, Nurse among many other providers available for assistance.

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Q. What types of insurance does CSS accept?

CSS only accepts Medicaid, Medicare, and the AIDS Drug Assistance Program (ADAP). Private insurance polices are not typically accepted at CSS, but please speak to your social worker for more information and options.

Q. What types of services are available at CSS?

CSS is a comprehensive care facility and our patients are seen by physicians, nurses, social workers, psychiatrists, nutritionists, gynecologist, dentist, including many others.

Q. Can I meet with only a psychiatrist or social worker at CSS?

No, patients can only access these providers if they receive their primary medical care within the clinic.

Q. Will a doctor be available to address my health concerns outside the clinic operating hours of 9am to 5pm?

Yes, there is always a physician “on call” available to speak with you over the phone regarding any concerns you may have during the night or on the weekends.

Q. If I am an undocumented citizen living in the United States, can I become a patient at CSS?

Yes, and our medical staff will be available to address your individual needs.

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